Absolutely shocking service, alone female in the middle of nowhere. Logged breakdown at 4pm which had to be done via a link, could not speak to anyone, updates on times of arrival sent to my phone kept changing constantly. 7.20pm/ 9.20pm 8.20pm/11.20pm 12.20 am/ 3.20am Managed to speak to someone eventually who was very rude whos name was Phil i asked for his surname he said i don't need to know his surname, he was not helpful at all, didn't care that I was alone female, cold, hungry battery on phone getting low. Got a taxi in the end that cost a fortune and paid to get car recovered. Do not go with the R.A.C diabolical company I dont know how they can live with themselves.