For such a big company the RAC have absolutely shocking customer service and standards of performance. To cut a long story short, reported a breakdown for a work vehicle and received misleading communication through text messages about when patrol would be coming. Days later and the car is still sitting there and breakdown was apparently cancelled? NOT BY US. We raised a complaint and received absolutely no empathy or understanding for the situation at all!! We received numerous emails back and forth with Christine (Customer Care) and all she done was deflect our questions and tell us we were wrong…EVEN WITH EVIDENCE. She even refused to escalate the complaint for us to someone higher than her as we were clearly dissatisfied with the situation, her parting email was “this will be our final email” and who are you to decide that???? At the end of the day, when a customer complains, all they want is some understanding of the situation with a simple apology and resolution. But instead we were told we had to deal with this again and re-report our breakdown. Shocking service and terrible customer relations.