RAC breakdown took a staggering 8.5 hours to get to us when we broke down in N. Staffordshire on December 28th. Temperatures were near freezing and we were litterally abandoned with 3 people and 2 dogs near Shugborough. We called RAC operations centre many times only to be given excuses read from a script. We were starting to suffer from the effects of the cold but they simply didn't care. They left us freezing cold and in the dark at the roadside. We have been members for a number of years but hadn't needed the service. Little did we realise that RAC is right at the bottom of the league table for recovery times. (Search what car 2024 breakdown recovery) RAC is simply not living up to the expectations of the brand and failing to provide the expected service to its customers. We complained via email and again were given platitudes read from a script followed by a token contribution towards the expenses we incured then "we won't respond to further correspondence" An absolute disgrace. We have not renewed and have gone to Britania LV recovery who are top of the recovery tables for 2024. RAC Complaint ref: UF143526390