What on earth has happened to this once fantastic company ,i remember the engineers being so on the ball .Small waiting times but now it seems like an 8 hour wait is the norm.I have had 2 x experiances now where they have not responded, my Father in law who is 89 broke down on a very dangerous road ,just off this road was an RAC guy under a bonnet ,we rushed over and he said "When I Have finished here Mate i am off to Cheltenaham" (no help at all) even adding i suggest you ring up mate but it will more than likely be me they contact and i wont get back for 5 hours at the leastleast.Thats not the RAC i remember or now want to be part of.