An RAC sub contractor misdiagnosed the reason for my car not starting and at the time a battery boost would have had the car running--RAC customer services at first accepted that there had been a mistake and offered to pay for the distributor I had been wrongly told I needed. After their 'investigation', they denied any responsibility for the situation, stressing that I had received advice only, rather than a full diagnosis. My car was off the road for several weeks as a result.
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