Been a customer of theirs for over 4 years, got renewal pack and has gone up a further £5 per month, when i questioned why, was told because I had used their service 8 times in 4 years, what??? isnt that what we pay for!
When i asked how much it had cost the RAC to come out, it completely outweighed what I had paid in the 4 years of payments.
She went away and within 3 seconds came back and told me she had spoke to her manager and no discount would be given to me. Is this the way you treat loyal customers after 4 years. Off to the AA!
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