Not one to write reviews but feel compelled to let others know the problems experienced. If you actually want the vehicle recovered go to the AA! We signed up for a fleet account of 9 vehicles. When a van broke down on the M25, the engineer refused to attend saying it needed to be recovered as the symtoms described were of a clutch failure, yet their office would NOT send a recovery truck unless the engineer would attend, so i was stuck between a rock and a hard place! Eventually once we then got an engineer to attend (may i add roughly 3.5 hours later) they then told me that i was not applicable for a like for like vehicle i.e van for a van, and offered me a ford fiesta. So we then had to wait a further hour or so for them to debate it out with the feet services department who then agreed it stated this on the contract for a van. Well by this point with a crew on the side of the road and one very angry customer we had to arrange another van to go out to the vehicle and sort it ourselves... The best bit is when I cancelled for the awful service, they said that's fine you can cancel, but you are still liable for the whole policy!!