I pay £270 a year for cover and it has been called upon once this year so far. My daughter broke down and was a lone female but was told had to wait 5 hours for help , this IS not good enough at all so I paid for a company to go out to her and now I told by customer care speaclist NOT ! Sabrin Kaur that £20 is enough for the inconvenience Without us customers you wouldn't even be sending me a email telling me that's ALL your getting I been with the RAC many years and its about time this company got its act together you take our money but you actually breaking a contract when you cannot provide the service , obviously not going to get anywhere so Rip OFF Britain I THINK