I took out insurance with the RAC in 2016. Customer Service was so poor that this year I emailed and called over a month before renewal to inform them I would not renew. I did not receive notice of renew which is a legal requirement. I then received an email informing me they had renewed my policy. When I replied I received an email back about me no claims discount. I then called and was told I had to pay it. I asked to speak to a manager and was put on hold then cut off.
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