Family of 6 including babies stuck at the side of the road for over 3 hours. Very poor service done on the cheap. Unless it is a simple quick fix they are useless. Don't buy from these guys. We waited from 3pm until after 6pm. In the end we were towed home and had to pay the next day for another private recovery truck to take us to a garage because by the time RAC came, 3 hrs later and after 6pm, the repair garages were all closed. Like many people, I had been a member for years and the one time you need their help you get an unexpected kick in the teeth. Very poor customer service and a total waste of membership money the one and only time we needed it. A waste of money so will be cancelling my policy immediately.