Star rating 1 ★ 2 ★ 3 ★ 4 ★ 5 ★ Language                     All Languages (8,263)                     English (8,257)                     Nederlands (2)                     español (1)                     čeština (1)                     Ελληνικά (1)                  James Addison 4 reviews Published 92 seconds ago6 hour wait and Verbally abused for easing a complaint No-one turned up to help me and my partner until 6 hours after we first reported it dispute originally telling us someone would be with us within 1.5 hours. We called up on 6 occasions to try to chase this up but was told new estimated times every time and lied to during a couple of those calls. The day after the breakdown I called to complain but was instead verbally abused. When I complained to the manager he said "sorry he shouldn't of said what he did I'll have a word". I've submitted a written complaint and got a reply saying I would get a response within 20 days. 5 weeks later I am still waiting. I've called on 5 occasions chasing a response and was advised I would be called back by a manager in each of these calls. No manager has returned any of these calls. I've also sent 3 chaser emails without a response. I've now had to contact the financial ombudsman and it seems I'm not the only one to have such a bad experience.  Avoid at all costs! It's a complete waste of money and there staff are very rude