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Anonymous
Please avoid RAC. The WAIT is too long and they do NOT care about SAFETY. May save £10 but I'd rather pay more and have the AA with me rapidly and who cares about my safety with better customer care. Broke down due to no fuel. Phoned rac and they wanted £10 when fuel can can take £5 and get most people to a fuel station. RAC worker said he would put this info on the computer and the wait should be 45 min to 2 hours (be aware I broke down at night on my own abstracting traffic). Asked for my number so I could be kept updated with how far away he or she would be. Instead of bringing me the fuel they sent out a recovery truck (disproportionate and more expensive). Man who came out asked how long I had been waiting because I walked to get fuel myself. He said he had just been informed about me and was only around the corner....this would mean it took at least 25minutes for the man at RAC to book the breakdown in. Further supported by me never recieving a call.  Broke down another time and was waiting over 3 hours during the day time and the excuse RAC use is we are busy today. The workers never ask about the drivers safety ....are you alone, with kids, in a dangerous place.
7 years ago
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RAC has a 1.4 average rating from 2,861 reviews

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