I had a membership for nearly a year. Then found out they were automatically going to renew it. I never agreed to this when I signed up. I logged into my account on their website to cancel the automatic renewal, but there was no way to do this. I spoke to someone on the web chat to ask for it to be cancelled. They said they couldn't do it and said someone would ring me back, no one did. I emailed them and received an automatic reply saying it would take 5 working days for someone to respond - this would have been beyond my renewal date! Finally I got through to someone called Lara to cancel the renewal on the phone and they asked me three times why I was cancelling. For some reason she wouldn't accept my reason that I just didn't want to renew it and became quite rude. I asked for confirmation and was told it would take 2 weeks to confirm this. Dreadful customer service!