Rang RAC @ 6 mins to mid day to be told they are busy it could be 1 1/2 hours to 2 hours but we would be kept informed. @ 13:44 no news so rang them back said they would get someone to ring us back still nothing so 30 mins later rang them back and got cut off @ 14:30 a guy called Kane from Bescot rang back and said it would be another 1 1/2 at that point I wanted to make a formal complaint so he kept me on hold for about 10 mins to get a form. When he got back to the phone he said somebody would ring me back.... still waiting for call out and callback. 4hr wait is ridiculous maybe if we had been kept informed as they said but no.