I have been with the rac a number if years and luckily never had to use them before, I called them today, it was bad enough I had to wait on the call over 25 mins which I had timed, before someone picked up the call, to go through. All the details then to be told it would but over four hours till they can come out to me, I wasn't happy to wait that long and wanted to raise. A complaint to a manager, then waiting a even longer, they cut me off so I couldn't even complain. To a manager, anyway I call a local garage, which where happy to come out to me took my car to there garage, where I am now, my advice, dont get rac cover, a local garage will recover you for 20.pound and if they fix the car they count charge you.