Emergency breakdown number, kept on hold for HOURS. Waiting on motorway in icy weather just to get through for several hours is barbaric. My phone eventually ran out of battery so I had to abandon my vehicle, find a phone and get a private company to help me. At my own expense, even though I pay for breakdown cover! Have now moved to the AA. This was a scary and costly experience, the RAC do not provide assistance and should be prosecuted.
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