Waited for ages to get someone on the phone - and I really wish we didn't! They use completely useless third party recovery companies with no experience who cause major damage to cars. Then they don't feel obligated to compensate people for damages. Recovery notes magically disappear so that it appears there were no grounds for complaints - we are talking about nearly 1000 pounds. Communication is extremely poor. Customer Complaint Representatives are not helpful whatsoever and appear very useless - also might suffer from a little god-complex and their love for the truth seems to be limited, while their love for customers is non-existent. All over - extremely poor experience.