I'm a 58 year old woman. I broke down at 16.15hrs in early February. I managed to get my car off a busy A road onto a nearby lane. It took nearly an hour for my phone call to be answered to report the breakdown. It was cold but there were no adverse weather conditions. After sitting alone on a dark lane in a cold car for nearly 4 hours their patrol turned up and arranged for a third party to recover my car home. I was put on one recovery vehicle and taken about 15 miles. I was offloaded and put on another recovery vehicle and taken an hours drive in the opposite direction to where I live. Offloaded again and left alone in the dark and cold at 23.00hrs at a roadside services until another recovery truck who was just loading up another vehicle could come back from that other recovery to collect me. Almost 9 hours later I got home. The next day noticed that my wheel arch and sill had been damaged. I complained and had no reply for 8 working weeks until I said I was taking legal advice. Their response was to send £50 check as a gesture of goodwill and ignore all of my further attempts to communicate with them. They are a disgrace, their customer service is the worst I have ever had the misfortune to deal with. They do not deserve even the 1 rating. Please dont let this happen to one of your loved ones. This company does not deserve your money or yoir custom.