Absolutely awful experience - recovered nearly 6 hours after breakdown. Raised a complaint and was told that sometimes these things happen. Complained again but was ignored. Wrote to the CEO, Dave Hobday whose PA promised to look into the matter. After 3 months of waiting, wrote to the CEO again and a month later, he has not replied. I'll never use them again and convinced partner to spread word via social media. I do presentations to mainly big transport companies on road safety and break the ice by mentioning my experiences with the RAC and how bad their customer service is right from the CEO and usually get a response with other people talking about their negative RAC experiences. I'm gathering poor customer experience with RAC and hope to get it in both print and electronic media.