RAC cover is included in my insurance which after a breakdown had to be used. The operator was unable to listen to and record basic information including location. She was clearly a simpleton. After 5 and a half hours the truck arrived which did not have adequate seating for the 4 of us, so after much discourse between the recovery driver and control, the RAC ordered a taxi. This took another hour to arrive. It was a very inefficient, painfully slow, service. If it wasn't included with my insurance there is no way these imbiciles would receive my money.