Broke down on the road twice in one day. Was initially told that the arrival time was about 90 minutes. The guy came in about 45 minutes and fixed the problem on the spot. Broke down again in one hour since the first patrol did not bother to investigate the problem properly. Was again told that the wait is about 90 min. But on this occasion the guy came in 4 hours! Whilst on the phone RAC operator kept telling me that the patrol is just finishing up with a previous customer and that I am basically next in line. I phoned them about 4-5 times. I think that they did not allocate my 90 minute slot properly so basically put me down for the next 90 minute slot right afterwards. Next morning I had to take the car to a proper garage where the problem was fixed for good in under 30 minutes. Note: It was a minor job that did not require any tools, just had to be done properly by a person who cares. RAC did not seem apologetic at all, hence the review.