We broke down at 10.40 am.we were told there may be a one and a half hour wait. The office phoned at 10.55 to say the engineer would be with us in 25 minutes, however he came at 2.30 pm. I must say he was very good and did his best, however the fault could not be fixed and had to be recovered and taken to a garage. The recovery truck arrived at roughly 3.45. Again very nice driver and the car was at the garage around 4.30. All in all we were kept hanging around for six hours and my wife is registered disabled. There was no more contact with the office until I chased it by phoning the officemyself. Very poor organisation.