My daughter broke down with her 20-month-old daughter on the M11 last week 21/6/18. She called the RAC who got there in 20 minutes. Good I thought. He said the car was a write-off and they manged to get the car off of the M11 onto quiet piece of road. The mechanic Ben said the RAC would call her in a few minutes. This did not happen. Then the mechanic drove off and left them both alone. After I had complained, and she had phoned them in a desperate state herself, the RAC finally called an independent company to pick her and baby up. She waited over two hours in the dark on a remote road, scared, with a young crying child. SINCE WHEN HAS IT BEEN COMMON PRACTICE TO LEAVE MOTHER AND CHILD STRANDED ALL ALONE IN REMOTE UNLIT AREAS?! SHE JOINED THE RAC TO AVOID THIS SORT OF DISASTER, NOT FOR THE RAC TO COMPOUND IT AND MAKE IT WORSE!