So I have National Cover with RAC, yesterday I called up at 12pm after trying for an hour to start my brothers car, we were about 90 miles away from home, visiting family, and we needed our car to get home later in the evening as we both had work the following day. They said that because it was a bank holiday someone would be able to get to us for about 2, half 2 and I said that would be fine. By 2:40pm no one had arrived yet, I spoke to them on the phone and they said they would be another half an hour, an hour later I called up, asking where they were, it wasn't until about half 4 that they finally sent someone. So after over 4 hours of waiting the mechanic (who we had no problem with and seemed nice enough) checked out the car and determined that he wouldn't be able to fix the issue. He booked a tow for us as I have cover that enables me to be towed anywhere nationally. Just to note, he had no clue why we were kept waiting so long. About 15 minutes after he left I called up RAC to determine when a tow would be with us and they said it would be anywhere from an hour up to an hour and a half, which I said would be fine. After half 6, past the time they said we would be getting a tow, I called up and they said the tow would be with us in half an hour and that the driver was stuck in traffic. I spoke to them countless times and each time they gave me a new ETA adding half an hour or 45 minutes, and a few times they hung up on me for no reason whatsoever. Some of the staff I spoke to I felt were incredibly rude, not at all sympathetic to my situation. I, like many others, am a paying customer so why was it that I had to wait over 10 hours until for a tow? The tow finally arrived at 11pm, so after 11 hours of wait we were on the road and by the time all of this was over and done with it was past 2am in the morning. I have to be up for work at half 5 in the morning, so the lack of sleep has not helped me overcome my frustration at the situation. This has been one of the worst experiences of my life, also at one point I asked if we could have a taxi to take us back home. They never got back to me. The only positive of countless hours waiting yesterday was that I had time to research a new cover and Greenflag have one for £25 a year which is also National Cover. I recommend you buy that one instead. Or go with AA. Anyone else really, don’t waste your time and money on RAC. After my cover is up this year I won’t either.