Driving in Europe, we took out the comprehensive additional insurance from the RAC for peace of mind. Needed some help in France, and got passed from one person at RAC to the next over the phone for TWO hours while sitting in a car park in baking sun, speaking to over 7 different representatives from different departments, got cut off multiple times, and were connected to the wrong underwriter. No one seemed to be able to help or know how to answer our questions, until one member of RAC customer service finally gave us instruction that we followed to the letter. Now we are home and find out that the advice we were given was incorrect and we may be out of pocket up to £500. Completely shocking how let down we felt when we thought we were in safe hands.