##### Part 4 ##### 15/09/2018 Spoke to another rep. This time was given an absolute certainty that I would receive a call within 30 minutes and a specific reference that only that manager can raise. Was assured without doubt that would be contacted by a manager to resolve this issue. It is now bordering 7 weeks since I raised the issue and tried to obtain three years of payments despite having cancelled in March 2015. An appalling company to deal with. I now have a week until this can be investigated externally. ##### Part 3 ##### Update 14/09/2018 #Now over six weeks without any help or positive response. Multiple emails sent, many telephone calls made. RAC still have three years of payments despite the policy being cancelled in 2015. Will now have to take through Northampton county court to seek full reimbursement along with costs and three years interest# ##### Part 2 ##### This is what you get after they respond on here and tell you to email. Now another 20 days to add on to the original 20 days. “Our investigation is taking longer than first anticipated and we're sorry we haven't been able to respond within the timescale we initially provided. We're working hard to bring this matter to a satisfactory conclusion for you and will aim to provide a response to you as soon as we can. We will be in contact with you again within the next 20 working days.” ##### Part 1 ##### In my opinion, this company is terrible to deal with if there is an issue. I phoned to cancel my subscription to RAC on 13th March 2015 as I had purchased a new car with road side assistance. They have this call logged which is the only call I have made to them in three years. Since then, without my knowing, three further payments have been taken from my card for 2015, 2016 and 2017 totaling over £300. I have contacted them by phone five times, each time receiving a different story. I have been told that it would be looked into and they will repond in 24 hrs, then 3 days, then 3-5 days, then 20 days. The customer service is dreadful and despite my many attempts via telephone and email I have been unable to resolve this issue. Cancellation can only be made by phone as per their website...however, I was asked if I had any written cancellation correspondence!! Very poor, I am out of pocket currently by a fair sum of money and have owned a different car since March 2015 to that highlighted on the renewal notice...which incidentally looks like marketing material. My first call consisted of a cancellation request for 2018. On subsequent calls I found out even that hadn't been acted on! On a separate note, their fees have doubled in three years. The telephone agent told me he earns less than a refuse collector!...and suggested I email as they aren't trained to handle disputes. I am still waiting for a resolve and it has been nearly three weeks. # Email no 5 sent again! as per the below reply. Terrible service. RAC have taken money for three years after cancellation. Calls are futile, emails are not answered. The ONLY human reply is that in response to this review# #after following ‘Mick’s’ instructions. I received yet another automated email telling me to wait another 20 days!# I’ve already waited 20 days. I can ask an obudsman to step in# Dreadful.