Just been reading the reviews below and am fully sympathetic... am going to call the RAC tomorrow to cancel renewal (assuming I can get through)... having been a member for over 30 years with decent service years ago, but not now and I'm fed up My son had been to a job interview in Harlow... broke down not long afterwards on the way home and was told an hour... we have recovery so I expected that if it wasn't fixable then he would be brought home... well, eventually he was but Engineer finally arrived after 4 hours of him sitting by the side of the motorway, and couldn't fix it so was towed to a services a mile up the motorway arriving abt 8pm... and then had to wait for an onward recovery which arrived at midnight... he finally got home at 3am. Seriously not impressed and looking for recommendations for a better supplier... the good news is he got the job!