Trying to get compensation for the RAC's terrible service is a nightmare. I wrote to the CEO three weeks ago who hasn't the courtesy to even acknowledge receipt of my letter. Trying to get a phone number for head office is near on impossible. Spoke to a Customer Service representative who offered me a pittance in compensation, which I've had to accept through pure frustration of dealing with this joke of a company. Customer Service rep had the audacity to suggest when I called them that I could have changed the wheel myself instead of calling them out - the cheek! 10pm in middle of winter, totally dark country lane, and me without a torch and with bad knees! I was not prepared to wait 2-4 hours for them to come out to me. Keep well away from these cowboys.