I'm sat here reading all of the RAC reviews, and I don't know what to say. Many people are saying that the customer service is bad. I've been a customer for more than 30 years and had to call then 6 times, not once have they been anything less than helpful. And the issue regarding wait times, how many people are going to assume that they can get to you in less than 2 hours, and the end of the day, they are one of the biggest breakdown companies with only 3 offices in the U.K. So imagine how many people in those 3 offices have to constantly be on the phones to care for the whole of the uk! And yes, you may say "I'm going the AA" or "I'm going to green flag" but at the end of the day, they are also going to have times where they are delayed by 3-5 hours. All in all, I think people need to be more respectful to the workers of companies like this. The patrols work all year round in all different kinds of weather to get you back on the road, and the people in the offices, they are there to keep you informed and help you if you have any queries, they do not deserve the disrespect they get when they call you to tell you an update. They are not the reason you are delayed, they are simply there to keep you informed. I've said my peace...