Member of RAC for 15yrs. Had problem with starting the car after holiday, waited 1/2 hrs on the phone and 3hrs later RAC turned up, lost/stole the battery cover, damaged the diagnostic socket, tried to sell RAC battery agreed to buy, installed new battery car did not start, put the old battery back, faked an electrical fault by pulling a start relay out from the fuse box and left after refusing a recovery. After leaving Emailed me a faked report ticking the customer box himself, signing in the customer space himself and typed I agreed the car was damaged and I refused to purchase a new battery from him. Phoned again and again after 8.5hrs another patrolman called and started the car with pushing the relay back in and spraying the engine with some moisture repellant. Complained formally by recorded letter to RAC CEO, did not respond for 3 weeks, wrote again by recorded delivery post, complain was passed to customer care who refused to investigate, take any action, or tell me what he has done to prevent a reoccurrence, offered me £50. compensation as an apology, I refused as the damage alone was in excess of £400. and fraud had been committed, just applied to Financial Ombudsman Services. Will never renew membership or use this company again. It is simply poorly managed and has gone down the hill recently.