I have also had a terrible experience with RAC. They really don't care at all. My tyre punctured on a Friday night. On average 30 mins to get someone to pick up the phone and then waited 3 hrs into the early hours. I phoned several times for an update and although they said someone will call, nobody did. Gave up and ended up trying to change the tyre myself. Then, on my way home, the spare tyre also had issues. When I called, they said it could take 4 hours to come to me. Not sure what I'm paying them for. I also got a parking ticket waiting for them (another story). When I phoned to ask for proof of call out, the lady on the phone was telling me that my spare tyre should have been usable. It WAS usable, but punctured when I drove it again. Terrible blaming the motorist rather than trying to help you through it. Really unacceptable.