Terrible company - RAC themselves describe the service they provided to us (along with 3+ months to respond to a complaint) as 'Unacceptable' but also demand payment for the 'unacceptable service' See response below from Irfan - Think twice when considering RAC. You will be lied to, your driver(s) WILL be stuck out in the rain at the side of a busy road for 4+ hours and then RAC will take over 3 months to respond to the complaint. I think the way we have been treated is disgusting, I would highly recommend the AA instead. We were going to add our entire fleet to RAC cover - but have done this elsewhere for fears of the same 'unacceptable service' Irfan @RAC Customer care quoted - '' The service we provided was unacceptable and steps have been taken to help prevent any future recurrence. I sincerely apologise for any inconvenience, or upset we may have caused'' Women, people with children and those suffering illness - I would seriously think twice before using the RAC if you can't deal with being left at the roadside for 7 hours. A definite no-go for anyone vulnerable & even when you complain about the awful ordeal you went though - you'll still be demanded to pay Please see the timeline of events below which are wholly unacceptable. 16:00 - Our driver (Scott) informs us his vehicle has broken down 16:08 - My colleague, Rory calls RAC and spends 42 minutes on hold, waiting for the phone to be answered 20:30 - Our driver scott, who has been waiting in the rain and freezing wind for 2.5 hours received a call from RAC informing him that the recovery vehicle has broken down within 3 miles of his breakdown destination. 22:00 - The RAC arrive onsite with our driver who has now been sat outside in the freezing cold wind and pouring rain for 7 hours