I've had RAC membership for about twenty years now. I've been fortunate in having reliable cars so they've had money for nothing throughout my tenure. However, they have delivered absolutely rubbish service both times I've had occasion to use them. The first I put down to bad luck. A six and a half hour wait for their recovery vehicle following an accident in which I suffered whiplash and was stuffed into a hedge row. RAC called a contractor instead of an RAC guy with a van to tow me home. I sat in my cold Land Rover with a frightened dog for all those hours on a cold January in 2015. I would have been there hours longer but a passing policewoman on route to her shift chased the buggers up. I had to pay the contractor. I thought it was a one off. Just bad luck. Not at all. The second time I needed them was today. My Land Rover had a wiring fault in the ignition system - I just needed it to be winched onto a truck and brought home. Only three miles - if that. I called them around six thirty in the evening.and was told a contractor would be there in about two hours as they were busy. In actual fact I was still waiting at 3.30 the following morning. Their contractor was supposed to phone me ten minutes before he was due to arrive so I could be there (I'd taken refuge in coffee). At one in the morning I'm on hold with the RAC trying to get word as to when he would arrive - he hasn't called. A full half hour on hold before I get an answer. Apparently he's been and gone - claimed he'd phoned me but that's BS. I was literally watching my phone and praying for him to ring. In the end I had to take a bag of tools out to my vehicle in the wee small hours and rummage about in the electrics with a torch. I eventually managed to get it going. No thanks to the RAC. My membership is due at the end of July. There are literally no inducements the RAC can offer to get me to carry on my membership. They could offer me the full package deal absolutely gratis as 'a gesture of good will' and I still wouldn't take it. Part of the comfort of having breakdown recovery is that you're "reassured" that if your car falters somewhere dark in the back of beyond that help is but a phone call away. Well, that was true until I actually needed them. Now I know different. If I'm broken down near a wooded area there is a greater chance of bears repopulating it and then eating me before an RAC van or a contractor reaches me. Why isn't there the option of selecting zero or minus stars? I begrudge them that one star!