On Tuesday 22nd I had a car problem and had to call the RAC I called at 17:30 and eventually got through at 17:45 and gave details etc and was told that it could take up to 5 hours. It probably won’t but we have to advise the worse case scenario. I wasn’t too happy about the thought of sitting in my car till possibly 10:45, but was hopeful that I would see someone sooner. I then called back around 20:30 to get an update and was then told that it could now be up to another 3 hours, so now an hour longer than the original worse case scenario of 10:45. But what could I do, so I got ready for a late night in the rain. Now at 23:00 I again called for an update, to now be told it could be 2AM, now making it possibly 3 hours over the original 5 hours advised. At 1:55 I again called this time to be advised at long last someone was on the way. He arrived around 2.15. When talking to him I found out not only did he work for Green Flag, he was given the job just after 2AM. Which makes me very curious about all the other expected times I was given throughout the evening. If during the first call I was advised it could take the length of time it did I would have called a taxi and got home, instead I was left sitting in a car and eventually got home around 3:30. Due to this, I would like to cancel my membership and be refunded as It only started a couple of months ago. I feel totally let down by the service, and that being given 4 different times, and an 8 hours wait is ridiculous. Below is their reply Thank you for contacting us about the service you received on 23 July 2019. We always plan ahead and knew the weather would be hot, meaning more people would be travelling and the number of breakdowns would increase. We planned for this and ensured extra Patrols were on the road and more colleagues were available in our contact centres. Unfortunately, the extreme temperatures meant demand for our services was even higher than anticipated. Whilst we worked very hard to meet the demand, like many other service providers, some of our customers had to wait longer than we would have liked. We appreciate you will be disappointed with your breakdown experience, however, I hope you understand that the exceptional weather conditions are outside our control and so we're unable to provide any compensation. I assure you we will continue to use our experience and expertise to provide you with excellent service, should you need assistance in the future.