If any of my facebook friends are RAC members then I hope you never have an experience like this! My parents have had the worst service I can possibly imagine from one of the market leaders in roadside assistance, 5 hours passed after an initial call to the RAC before they received any help! The help was in the form of a tow truck (not even a mechanic) to finally get them home! My mum is a type 1 diabetic who needs not only medication for short term care but long term too after 5 hours she was not expecting to have to administer this in a car park! The industrial estate they had to pull onto when the car lost power was dark and isolated by the time someone finally got to them! Unacceptable! The RAC's defence was that they were short staffed! They have clearly over subscribed a service they cannot provide if that's the case! The numerous times they called the RAC they were advised they couldn't get hold of the mechanic so continuously emailed him to see if he was en-route, surely modern day technology has moved on from this? Rant over but I for one will never positively speak of this company again, I urge anyone who is thinking of taking breakdown cover to overlook the RAC!