I am appalled by the lack of service from the RAC, a company to whom I've paid well over £200 a year for breakdown cover and haven't had to call out for 5 years. When my car wouldn't start they left me alone in a deserted car park in London 100 miles from home for nearly 7 hours last week, despite my telling them I was a woman alone. I reported the breakdown at 7.09pm- a contractor (not an RAC employee) arrived abut 1.45am! Got the car started so I was driving through the night, arriving home at 4am. Since complaining on Friday morning to their Call Centre and asking someone from 'Customer Care' (what a joke!) to call me I was told they would 'investigate my complaint'. I received a standard letter (2nd class post) yesterday (Wednesday) not even referring to my circumstances, just meaningless phrases eg 'unexpected high demand', 'we couldn't arrive as quickly as we'd anticipated' and offered a derisory 3 months free membership as 'a gesture of goodwill'. There was inevitably no phone number to call 'Bradley Such, Customer Care Executive'. Phoning the Call Centre again straight away I was asked what time I would be available for them to phone me. It's now Thursday afternoon and there's been no call. I feel the RAC has been taking my money under false pretences for many years. They seem incapable of offering a service. If you're with RAC my advice would be to change breakdown service supplier as soon as possible.