This company is a joke. Bought a car that came with a RAC 12 months platinum warranty. After 6 months the car broke down, and it turned out that the turbo had gone and the exhaust pipe also needed replacement. Two garage (one affiliated RAC and one independent) confirmed the diagnostic (for which I had to advance the money) and said there was no way the damage could've been caused by us but it was a structural failure of the car's turbo. Yet, the RAC didn't trust their own affiliated garage and demanded the report from an alleged turbo specialist, which took nearly two weeks to complete before being eventually sent to the RAC. Now, their engineers are looking at the report (taking another week) after they had communicated a wrong email initially so it had been sitting in someone else's inbox for a few days. Meanwhile, we are without a car and they would only reimburse a car hire if and when the claim is approved, but then, fixing the car would be a matter of 1 working day. The people at the phone are mostly poor useless folks reading Ts&Cs at you as they have been instructed to do. As with most insurance this is absolutely useless when you are in need. I can't wait to see these old business models replaced in favour of something who truly is on the customers' side!