This ‘service’ is an absolute joke. Broke down at 2pm. Waited until about 6pm for a mechanic to arrive. The mechanic was great but couldn’t fix the vehicle on site which was fair enough. Was told the dispatch crew would call me and would likely be picked up for a tow home within the hour. I received no call within an hour so called back up, was told they’re just sorting a tow out and that they would call me within the hour. This process was repeated an hour later and then every half an hour until 1030pm, when I was told that I could either wait until the morning or that an outside contractor would pick me up at 11.50pm (nearly 10 hrs after breaking down!) and drive me just 18 miles down the road (about 80 miles short of being home) to leave us at a service station and then they might possibly be able to arrange some other outside contractor to come collect me at some point but they couldn’t say for sure as nothing had been arranged! Each time I rang up, about 7 or 8 times, I was told that it was in hand and that they’d just find out what was happening and then call me back. No one ever called back. The RAC is a disgrace, I have no idea what I pay my membership for, How can you call yourself a breakdown service if you can’t even arrange a tow vehicle with 12 hours! By the time we get picked up it will have been 18 hours, and that’s if they pick us up when they say they will as I have no idea what to believe as was told all sorts of lies all day. I deeply regret the switch from the AA to RAC, I will never use the RAC again and strongly recommended no one else does either.