I broke down on the m25 junction 14, my two 8 year old children and wife was in the car, i called Rac who told me 45 minutes. 1 hour later i got a phone call from the mechanic he was at junction 9 they had given him wrong details. 44 minutes later the RAC recovery vehicle drove past our car a black 4x4 rangerover in good light. he then phone to say he would turn around, he turned around and drove past us again, at this point he phoned again laughing at me down the phone, he then returned 25 minutes later. His advice was to drive the car in idle mode 30 per hour till i reach the slip road and go to ATS, he seemed an ok person but i asked for rescue home as i have that policy over three yours later i am in a tyre garage with a mechanical problem. Please do not use this service they will leave you wet and stranded in the wind.