Just pray you never need the services of this outfit. After three years membership and buying top end cover for three vehicles I recently had occasion to call them for the first time. I gave them my name address and Membership Number. The operator informed that I was not a Member. On reflection I should simply have arranged my own rescue and sued them for the cost. However I let them make further checks..Apparently they have several "systems" and these "systems" "don,t always talk to each other" ?? Again the operator maintained that I was not a Member. After again disputing this I was put on Lengthy hold while said operator consulted a supervisor. I was now informed that I WAS a Member ( No explanation given for previous errors) Now seriously worried about this outfit WORSE was to come. After giving all details for the umpteenth time I was casually informed that the estimated wait time for assistance was FOUR to FIVE HOURS. After about THREE HOURS I decided to make my own arrangements to get home. After getting home I had a call from a recovery vehicle saying "just ten minutes away" I explained the situation. The RAC had badly let me down.He didn't seem surprised. Don't waste your hard earned cash on this outfit . PROFIT before SERVICE should be their motto. If you don't believe me just look at the RAC Employees reviews to get an insight into practices and culture within this outfit. This outfit is saddled with vast debt incurred through a private equity buyout. They are far more interested in servicing their debt than serving their customers. I am in the process of complaining to them . Apparently they prefer to call COMPLAINTS by another name that is FEEDBACK..Really !!!