Utterly useless! My partner's van broke down in the middle of nowhere at 3pm. He called and the RAC told him that they were very busy but would get to him within 3 hours. A couple of calls later, and he was given a 6.45pm ETA. At 7.30 they called back to say that they would be there at 9.30pm. At this point, who would believe them? Were they going to keep moving the timeslot all night and into the next day? Rather than risk being stranded all night, he got a lift back to civilization and abandoned his work van. This is winter, miles from the nearest house, shop or public convenience. Had they told him that, due to high demand, it could take over 6 hours, he probably would have been able to make other arrangements, perhaps with a local garage. Instead he was strung along until this was no longer an option. Appalling lack of organisation and communication. We will be cancelling our membership asap, and suggesting all our friends and family do the same.