Phoned them at 5pm when I broke down on M42 this evening. Waited approx 1 hour for chap to arrive, who couldn't fix the issue. Got towed to Warwick services where my car was loaded onto a private flatbed truck & taken to Cherwell Valley Services. I was dumped here at 8pm & am still waiting for an onward vehicle. Apparently it won't arrive until 9.30-10pm, even though I am a lone female with health issues. I've been waiting for a call back from a manager as this is an appalling service, but guess what, that hasnt happened. All this for a 70 mile trip home. Defo won't renew next year.