Please read - your safety could depend on it ! you buy breakdown cover in the event that you one day may need it. For me, that day was yesterday. We broke-down on a corner of a very busy small lane which was dark . I called them at 6pm. said they would said someone with me at 6.45 pm, patrol didn't show up. This was then a continued chain of events until 12.30 am when I just gave up in the end. I had a small child with me and I have a medical issue which they were informed about. Their operatives just lie, lie and lie again to get you off the phone. They just left us in a very vulnerable position and didn't care. Utterly shocking and inhuman service. They just fill you with false hope all the time. They never call you back when they say they would. Truly an appalling service ! When I went back to the car the following morning and eventually got an RAC patrol they said this is now common place. Customers are just lied to and left in a never ending call system.