Poor communication and long waiting times I expected a big company to get me home within an hour or two but this was not the case at all. At around 23:30, I called for recovery in Watford to bring me home to Tring. I got told to wait 90 minutes which i did, 90 mins have passed and no one arrived, finally the call centre people called me and advised that RAC wont be able to attend bu they have a contractor which are a local recovery unit, the local recovery contractor arrived around 2:30am and advised he can't tow me out of the car park due to height restrictions (which i've told everyone i spoke to, that a smaller van or a patrol car will have to tow me out before putting my car on a flat bed) he bought a hammer with him and tapped my petrol tank a couple of times then told me that there's nothing else he can do and will have to call control and pass me back to RAC. An hour have passed and I didn't get any contact from anyone and decided to call RAC where they advised they will send a patrol car to tow me out of the car park and a flat bed will wait outside and load my car. Another hour have passed and no one arrived. Once again I decided to call RAC only to be advised that their recovery contractor cannot get a patrol to tow me and I will have to wait till the morning. Finally, they decided to get me taxi which i had to chase for 3 times before a local taxi firm arrived. I got home at 5:00 in the morning and decided to sleep it off. The next morning I missed a few calls from RAC around 8:40, 8:45 and 9:30, I called them back at 10:30 where they advised that a patrol and tow truck will be waiting outside the car park within the next 45 minutes. I got told to get to my car asap to hand the keys (I live 20 miles away from Watford) I rushed to get to Watford only to chase RAC 3-4 times as no one has arrived or called me. Finally at 13:15 when I called RAC for the 5th time I was advised that the flat bed is outside and I will only have to wait for the patrol car which will arrive in the next 8-10 minutes. The patrol arrived 20 minutes later and finally towed my car out and onto the flatbed waiting outside. The car arrived at my address at 14:30. In summary I've waited to be recovered for at least 9 hours! Overall a poor service and communication.