3 hour response time to a lone woman. When the patrol arrived said he would recover the car, but only to an RAC approved garage not the one of her choice. I had even paid extra for national recovery. When told that she didn't want recovering to that particular RAC approved garage all he did was clear error codes making no attempt to fix the underlying braking system fault and refused to take the car to her garage of choice. Maybe the RAC should review their policy of giving patrols a bonus when they recover cars to their approved garages and then customers might get the service they pay for. He was happy enough to recover her car if he was going to get a bonus, but not if it was a different garage. £15 is all they are prepared to refund me after failing to provide the services I paid for. Don't trust your loved ones safety to this company, I certainly won't and will go back to their competitors who have never ever failed to provide the services I paid for.