After initially calling for assistance , my 73 year old mother-in-law was given a 30 minuite eta , she was then contacted over an hour later advicing her that they were exceptionally busy and are experiencing delays ..... Thankfully good people do still exist in this world , a neighbore who could obviously see the distress caused by this did a very kind thing and took hold of the situation, phoned me , got mum in law a taxi home and kept hold of the keys ( the car wasnt going anywhere , gapping hole in tire , no spare wheel , just a foam inflation kit and a blow up air bag to lift the car , modern cars eh?) .... In the meantime I phoned the RAC and requested a phone call 60 minutes prior to there estimated arrival , so I could get out of work to be with the car for the patrols arrival . I was phoned by the RAC patrol who said he would be with us within 15 minutes . When I questioned him to see if he was informed that I needed notice , his response was , that I had better get a move on as he wouldnt be waiting if I was not with the vehicle when he got there .And that if he missed me I would be charged for his return. Anyway panic aside , As I said earlier the neighbore had the car keys ! Now when I arrived 42 minutes later after breaking all legal speed limits , surprise , surprise no RAC patrol in attendance. Phone call and 1 hour and 12 minutes later here arrives Mr RAC. Now down to the point , what exactly is the RAC COVER for ? Well considering we had explained what had occurred time and time again , this explanation had apparently fallen on deaf ears. In accordance to the RAC's Roadside assistance and recovery policy. They DO NOT cover a tire blow out , caused by hitting a pot hole in the road . That is apparenly classed as a road traffic incident. The option given was to pay £174. to get car towed to their recommended garage and then pay additionally for a new tire and stirring alinement . Or make a claim on car insurance to get towed. So In retrospect the good thing was that Mum in law wasn't there to part with money. And thanks to the internet within an hour I had a local garage attend, fit new tire and supply a space saver wheel. All for less than the RAC want to charge for a tow. My opinion of the RAC , Absolute robbing bastards .