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Stephen Matthews
Had full cover with the RAC and used them for the first time when my car would not start on the drive at home. Patrol man arrived finally and tried to start the car, my battery went flat so he used his booster box, that also went flat so he used jump leads from his van and just kept spinning the engine over and over. I gave up at this point and went indoors as it was freezing outside. Knock at the door some time later to be told it could not be fixed and he would arrange recovery to the local main dealers. Once at the dealers it turned out the timing chain had slipped which is why it would not start, but the continued spinning of the engine by the RAC had resulted in the chain slipping again and this caused a valve to hit the piston and shear off. Result, I needed a new engine at £6,500 plus labour of over £2,000. RAC denied all responsibility or liability and would not talk to me. I am now with the AA, what a cracking outfit they are, only used them once for a split petrol filter but arrived quickly, diagnosed the problem and got us back home with the car in double quick time. CHANGE TO THE AA IF YOU WITH THE RAC.
5 years ago
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RAC has a 1.4 average rating from 2,842 reviews

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