This experience with RAC has been THE WORST experience I have ever had with any service company any time any place for any reason. I am a 72-year old widow living alone rurally. Despite me saying to them I do not feel safe here extended periods without a car to get me to family or hospital etc in an emergency they kept telling me I am in “a safe place”. I have a poor signal in house and miss calls unless I am standing in a certain place, which I tried to do in order to receive the calls from them. 4:30 I spoke to Subaru when someone comes out from RAC to get them to test the battery to make sure that even if they got me started it would be safe to drive. If battery faulty Subaru would come out and replace or if garage responded to my request to bring a battery in case I needed a new one Subaru would reimburse me. 4:47 21st Feb 2020 called RAC reporting flat battery. I had to cancel afternoon/evening errands. -RAC said I would be notified when they would arrive hopefully within 90 minutes. -5:57p RAC called to say would be much later -7:12p RAC called to say would be later -8:12p I called RAC desperately worried that when they finally came they would ask me to drive around for 45 minutes to charge battery and I am anxious driving at night especially late (for me 9 is late) They said they would try to get someone out ASAP -8:31p They called, and left message to say would be further delay -8:38p I called them back -8: 41p RAC call to expect further delay -9:11p I called RAC and they said further delay. I told them I was desperate and could not wait through the night and would be in danger of being too tired to drive around after RAC eventually came. I cancelled morning medical appointment. I told RAC would have to try again in the morning. 7:37a I called RAC and asked for assistance. Barbara told me 90 minutes 8:46a RAC called and said delayed 9:20a I called; they said still delayed until 11:30 I cried on phone with Barbara again. SI tried to explain how being he said if I did not feel safe to call the police. 11:30a RAC called to say delay until 12:00. I called RAC and sobbed on phone begging and pleading. 11:41a Shannon phoned. I was sobbing with her and she was finally someone lovely. Said she could see the “endless delays” and would sort something out. She called back and said someone would come by 12:30 1:18 p A nice man called and said that someone would come within 5 minutes 1:37p Elite garage arrived to tell me that my 2018 Subaru still under warranty had a bad battery that would not hold a charge and is unsafe to drive. Subaru parts department closed at 1:00 so they cannot order the battery until Monday. MAYBE they can come out Monday afternoon if get battery. If not Tuesday. RESULTS: After 15 phones calls with RAC, 21 hours from start to finish involving two separate requests - one that was cancelled after 4.5 hours waiting and a dangerous situation for me driving that late, the second request for help took exactly 5 hours for a response, one missed medical appointment, Sat afternoon work cancelled, family event Sunday cancelled for me because I have no car, the work in my home involving a workman I waited months for having no work because the things I had to pick up on Friday I could not collect Friday or Saturday and they are closed on Monday. Whether my car will be on road Monday or Tues is uncertain. I was told it would be certain Monday if they could order part before 1:00 on Saturday but because of RAC LONG delays that was not possible. I have to spend another two nights here in an unsafe situation. If I need to get to a hospital I could not without bothering the government services, which I hate doing. If my family needed me I could not get to them. And no thank you Barbara of RAC calling the police as you suggested will not help. I am going to miss an event on Monday morning that I had booked to go on months ago - a very special nature walk that has limited space. I spoke to no less than 11 people. 3 were courteous. 2 were the worst I have ever spoken to in my 51 adult years. Deborah was sarcastic and nasty. Jardeal refused to let me speak to a supervisor. He said he was a supervisor and a manager. I said I really wanted a supervision. He told me I was being disrespectful to doubt his position. I would like RAC to confirm that they have such a rude and unkind person in the role of Supervisor? They have no shame in being unkind and rude because there is obviously no one on-site who supervises or who cares. When I said to of them that I thought a total of over 9 hours waiting spread over 2 days seemed excessive he straight away transferred me to a complaints auto answer directing me to send an email. That was not going to help me in the now. I am disgusted with this shameful service and the 8 customer folks who were either indifferent or outright nasty. Because they could get away with it. Gratitude to Shannon, Karen and the last but one person who called me. He too was lovely. I wept with relief when he was decent and courteous. The Elite garage person had me in tears when he was nice and decent. I was so grateful. Shame on RAC that their norm is abusing a customer who cries with relief when normal courtesy is exceptional! If anyone wants to challenge my conduct: I am courteous, patient to a fault, made coffee for the elite gentleman and gave him a £10 tip for showing up, being civil and testing my battery. Yes, I will be complaining to NFU who provides my insurance cover and RAC cover and with RAC directly. I doubt either will get me far or compensated for this ordeal. I am writing this to warn others. I wish mine was one of the may 5-star experiences but it was appalling. If it were possible RAC deserves minus stars.