The RAC are liars, they will sell you a policy promising towing, then lie to you at scene saying you don't have coverage when you do. Then when you complain instead of apologising and trying to sort the issue it, they will lie even further by saying a tow was offered even though it wasn't. The patrol man turned up said "you don't have towing in your membership" and left, he even tried sending me a mobile mechanic at an extortionate cost to myself!!!! When I rang to complain, the RAC did send a tow some hours later. The next day I complained to the RAC an their response was basically the patrol did not refuse you a tow and you were happy with the mobile mechanic, if you had asked for a tow it would have been provided as you do have it in your membership so there is nothing we can do!!!!! This is a blatant lie, why on earth do you think I rang for a second time furious that I had been refused a tow if one was offered by the patrol as the RAC are now lying and claiming?" I feel like the RAC have tried to cheat me, if I did not know what I was entitled to in my policy, they could have, alongside the mobile mechanic (who likely works for the RAC) scammed me out of hundreds of pounds. The RAC have now lost a member of 13 years due to their constant lies and cover ups. Be very careful before taking a policy out with them as they will try to scam you and lie to you! No customer service at all!