Hopeless, disorganised, rude, incompetent - the list goes on. Broken promises, endless excuses but it’s the downright rudeness of customer services that is so appalling. Reference specifically to the “wonderful” Jinette (with two Ts and who doesn’t deal with despatch) who must be the best example of who NOT to employ in a customer service department. They treat you as idiots yet refuse to allow you to escalate a complaint with more promises of “we will ring you back” - which they don’t. Even their website has no direct contact details or phone numbers. Never use them again and will be cancelling.